Frequently Asked Questions
FAQ โ EzureMart
Weโve gathered answers to the most common questions to make your shopping experience with EzureMart easy and stress-free.
๐ Orders & Payments
1. How do I place an order on EzureMart?
Browse our collections, add items to your cart, and proceed to checkout. Once your payment is confirmed, your order will be processed.
2. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure online payment methods. All transactions are encrypted and safe.
3. Can I change or cancel my order after placing it?
Orders can be updated or cancelled within 12 hours of purchase. After this time, the order will already be in processing and cannot be changed.
๐ Shipping & Delivery
4. How long does shipping take?
United States: 7โ14 business days
International: 14โ31 business days (delivery time varies by country and customs processing)
5. Do you provide tracking information?
Yes! Tracking details are uploaded as soon as your order is shipped. You will receive an email notification with your tracking number.
6. Where can I track my order?
You can track your order anytime on our Track Your Order page by entering your tracking number.
7. Do you ship worldwide?
Yes, we ship to most countries worldwide. Some locations may have limited shipping availability due to courier restrictions.
๐ฆ Returns & Refunds
8. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.
9. How do I request a return?
Contact our support team through the Contact Us page or email us at ezuremart@gmail.com. Weโll guide you through the process.
10. Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the product was defective, damaged, or incorrect.
11. How long does it take to receive a refund?
Refunds are processed within 5โ10 business days after we receive and inspect your return.
๐พ Products & Quality
12. Are your products high quality?
Yes! At EzureMart, every item is carefully sourced and inspected to ensure quality, durability, and value for money.
13. Will I receive the same product as shown on the website?
Yes, all product images and descriptions on our website reflect exactly what youโll receive.
๐ง Customer Support
14. How can I contact EzureMart?
You can reach us anytime through:
Email: ezuremart@gmail.com
Contact Us page: [Link to page]
15. What if I didnโt receive my order?
If your order exceeds the estimated delivery time, please contact us. We will assist you by checking with our shipping partners and ensuring you get your product or a resolution.
โจ At EzureMart, our mission is to provide great products, fast shipping, and excellent customer service. If you have a question not listed here, weโre always happy to help!